Our websites tvk.fi and trhv.fi were published on 8 September 2020. Particular attention has been given to meeting accessibility requirements in the design of the websites’ structure and content.

Accessibility statement for the Workers’ Compensation Center and Employees' Group Life Assurance websites

This accessibility statement concerns our web services, www.tvk.fi and www.trhv.fi. This statement was created on 22 September 2020 and updated on 16 February 2021. We have used a third-party expert to assess the accessibility of our web services.

Accessibility status of the digital service

Our web services meet the accessibility requirements partially. Our services also include content that does not fully meet accessibility requirements.

Our web services do not yet fully conform to requirements

The most significant issues relate to keyboard use, the search function and the operation of the jump link.

Some PDF forms and files on the websites published after 23 September 2018 are not yet in an accessible format. We will convert these files into an accessible format during 2021.

The website contains Excel files that do not meet accessibility requirements. We are currently looking for ways to present their content in an accessible format.

The electronic claims service for Employees’ Group Life Assurance does not meet accessibility requirements. During spring 2021, the current electronic claims service will be replaced by a new, accessible electronic claims service.

Some images in the case stories of claims are missing text alternatives or an indication that the image is for decorative purposes only.

WCAG 2.4.7 Visual focus: In some active elements, such as links on a dark blue background, focus is not sufficiently distinguishable from the element on all browsers.

WCAG 1.4.3 Wallpapers: The site contains white text over dark wallpapers. The wallpapers have not been defined a fixed fall-back colour in the event that the wallpaper fails to load correctly. If the wallpapers do not load or appear, the white text is displayed over a white background.

WCAG 1.1.1 Icons: The websites use icons that are displayed based on the code name in the icon library. The icons are not hidden from screen reader software, causing screen readers to read the code names aloud. Icons are also missing text alternatives.

WCAG 1.1.1 Graphs: The graphs used to present statistics are images with text alternatives that describe the purpose and type of graph. However, the data in the graphs is not available in a text format. While text alternatives cannot be used to describe all data in a graph, the corresponding information should be available elsewhere on the page in plain text.

WCAG 1.1.1, 1.2.2, 1.2.3, 1.2.5, 4.1.2 Embedded videos: Videos published before 23 September 2020 do not always have subtitles. Videos do not have audio description.

WCAG 1.3.1 Headings: There are minor inconsistencies in the heading hierarchy. The text link in place of the logo is a H6 heading. On the front pages, H5 headings are used directly under H2 headings. Headings of page content highlights (Site navigation, News, Other sites, etc.) are level H3 headings. On some pages, the level preceding this is H1, while on other pages, it is placed in the hierarchy under the last H2 heading in the page structure. A H1 heading is missing from the search results page.

WCAG 2.4.3 Jump link: The jump link that leads directly to a page’s content does not work reliably. When navigating with the keyboard, pressing the jump link (Enter) does not move the user to the page content and focus remains in the top bar. Screen reader users can navigate to the content using the screen reader’s navigation features, but this option is not available for users with normal vision.

WCAG 2.4.3 Main menu: In the main menu, keyboard focus always progresses through all of the links in the submenu, and navigating to a specific top-level item is difficult. The menu’s structure and relationships between the links remain unclear to screen reader users as both the top-level items and sub-items are read as sequential links. When navigating backwards, focus progresses only through the top-level items, which is inconsistent with forward navigation.

On the Firefox browser on Mac, focus fails to move into the submenu, causing the user to be unable to navigate further from the menu. In addition, focus does not move to the page content.

WCAG 1.3.1 Highlight on active component: Active components in the main menu and the page navigation on the left-hand side are visually highlighted, but programmatic highlighting necessary for users of assistive devices is missing. Screen reader users cannot know based on the navigation which component is active.

WCAG 1.3.1, 1.3.2, 4.1.3 Search function: The button that opens the search function does not have an active element that indicates its function. The icon text hints at this but is in English (“search”). After pressing the icon, focus does not move to the search field, making it difficult to detect that the search has opened and causing the user to be unable to enter a search directly.

The search function is visually clear and dynamic feedback is given when results are being loaded. However, screen reader users do not receive the same information or feedback that a search has been started or completed. This is complicated further by the fact that focus moves to the top of the page.

WCAG 4.1.2 Accordion menu elements: Accordion menu elements are missing active controls (a, button), causing screen readers to interpret and read them as text elements. Keyboard focus can be moved to accordion menus (tabindex attribute), but their function and status are not clear to the user. The arrow icon is read according to the icon’s name (“keyboard_arrow_down”).

WCAG 2.4.4 Link to the front page: Instead of a logo, the sites use a text link in the top bar that indicates that name of the service. However, the purpose and destination of the link is not self-evident to screen reader users who cannot see the link in the correct context.

WCAG 1.4.4 Increasing text size: Some visual elements are not scaled properly when only the text is resized to 200 percent of normal size: Texts may become separated or overlapped.

WCAG 4.1.1 HTML code quality: The service’s HTML code contains sections that do not comply with standards. There are non-compliances in at least the following areas: accepted element attributes, accepted attribute values and missing attributes.

Microsoft has announced that it will end support for the Internet Explorer (IE) browser in August 2021. We will strive to ensure that our site can be used with IE until August 2021. However, the site’s appearance and functionalities are different when using IE. To ensure a better user experience, we recommend downloading another browser to replace IE if possible.

Non-accessible content in our web services not covered by legislation

Not all content on our websites is subject to statutory accessibility requirements. Our sites contain office suite files (such as doc, pdf, exe) that have been published before 23 September 2018 and are not accessible.

In addition, our sites contain videos and animations that have been published before 23 September 2020 and are not accessible in all respects.

To request the content of these files in an accessible format, email us at TVKviestinta@tvk.fi.

Supervisory authority

If you notice that our site has accessibility issues, first contact us, the site administrator, about your feedback. We may take up to 14 days to respond. If you are not satisfied with our response or do not receive a response in two weeks, you can file a report to the Regional State Administrative Agency of Southern Finland. The website of the RSAA of Southern Finland explains in detail how to file the report and how the matter will be processed.